Watkins & Gunn

Watkins & Gunn are a value-driven law firm based in South Wales. We started off by working with the firm to produce promotional videos for their services of Wills, Probate, Powers of Attorney, Property, and the video below of their ‘The Platform’ service. Due to the success of these videos in regards to the quality of the messaging, trust-building and increased prospects, we sat down and discussed other potential projects and ideas.

Following on from this, the firm was looking to improve their recruitment efforts, backed up by their ‘Top Workplace’ awards, so we arranged sit-down interviews with their team to discuss what they love about working with the firm. These are on their ‘Join Us’ page – and lead to an increase in recruitment efforts and overall brand awareness. They are also great for potential customers browsing the website and social media pages, as they get to see the values and transparency behind the staff and brand. Likewise, they help to improve company culture, by giving the staff a voice.

Following the success of the recruitment video, Watkins & Gunn decided to launch specialist sites for specific services, like University Law Solicitors and Accident Claims Wales. It was vital for these sites to have engaging, short videos on the homepage to communicate a clear message and cause people to act immediately. These videos led to constant calls and customer conversions, as people love watching videos that build trust with them, showcase expertise, and re-assure them.

When considering the customers journey we wanted to be sure they had everything they needed to book in a chat right away, which saves them time with by not reading blocks of text and getting overwhelmed, then potentially going elsewhere. Having FAQ videos that cover their 6 most likely questions and concerns would build trust with them and enable them to book in a chat with the firm.

Since these projects, we have worked on others, such as an anniversary video of the firm. We continue to work on new projects and have filming dates lined up. Here's a testimonial from Clive Thomas, Managing Director of Watkins & Gunn – “We wanted videos to bring our business to life online as sometimes still images and text just don’t really get the brand and our message across. So, I approached Black Swan Productions to help us. They were very approachable and quickly understood the brief, and we formed a plan to deliver a bespoke video. Arrangements were very flexible, and we filmed at our offices. There were plenty of challenges as we as lawyers are not the most natural in front of camera, but they used their experience to put everyone at their ease and made sure that we had the perfect setting and backdrop. Black Swan delivered a high-quality product that we’re really happy with and I would highly recommend them. As a result, we’ve chosen to use them on a number of other projects and have been equally delighted with the outcome."